Return & Refund Policy – Mushk Artistry

At Mushk Artistry, each item is lovingly handcrafted, and we strive to ensure you’re delighted with your purchase. However, we understand that sometimes a return or refund may be necessary. Please review our policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

• You contact us within 7 days of receiving your order.

• The item is unused, in its original condition, with all tags and packaging intact.

• You can provide proof of purchase (order number or receipt).

Items Not Eligible for Return:

• Custom or personalized items

• Sale or discounted products

• Digital/downloadable items (if applicable)

2. How to Request a Return

To initiate a return:

1. Email us at [[email protected]] with your order details and reason for return.

2. Wait for our response and return instructions.

3. Send the item back within 14 days of delivery.

Please note: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item).

3. Refunds

• Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 7–10 business days.

• Shipping charges are non-refundable.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please:

• Contact us within 48 hours of delivery.

• Include clear photos of the issue.

We will arrange a replacement or full refund at no extra cost to you.

5. Exchanges

We do not offer direct exchanges.
If you’d like a different item, please follow the return process and place a new order separately.

6. Contact Us

For any questions or concerns about returns, refunds, or product issues, reach out to us:

Email: [[email protected]]
Website: www.mushkartistry.com